The “Effective Communication Skills” and “Elevating Customer Service Skills” courses with SAMLAND

On December 5th, 2020, HRDC was honored to accompany and support Sacom Real Estate Joint Stock Company (SAMLAND) in successfully delivering the course “Effective Communication Skills and Elevating Customer Service Skills.” This important event aimed to enhance service quality and professionalism within the team, contributing to the sustainable development of the company.

SAMLAND Focuses on Enhancing Service Quality and Competitive Differentiation

SAMLAND, a company operating in the investment and real estate sector, faces a highly competitive environment. In the rapidly changing and increasingly complex real estate market, SAMLAND has always recognized that ensuring product and service quality is the most important factor in creating differentiation. This not only helps the company retain and expand its customer base but also builds strong trust with partners and clients.

Building a dynamic, professional team with effective communication skills is a key factor in helping SAMLAND establish its brand and grow. The “Effective Communication Skills and Elevating Customer Service Skills” course by HRDC was designed to equip employees with communication skills, problem-solving techniques, and excellent customer service. SAMLAND hopes that through this course, service quality will be enhanced, and relationships with customers will be strengthened, creating a foundation for sustainable growth in the future.

With its core philosophy of always creating differentiation and contributing to the sustainable development of the community, SAMLAND has placed customer service development at the forefront from the very beginning. The company understands that to build a strong brand, focusing on service quality and customer satisfaction is a key factor. Every employee at SAMLAND understands that the customer is always the center, and that the customer is the most important factor in driving the company’s sustainable development.

Effective Communication Skills: The Key to Building Trust with Customers

To provide customers with the best experiences, SAMLAND continuously invests in the quality of its workforce and the improvement of the services offered. For SAMLAND, “elevating customer service” is not just a simple goal, but has become a philosophy, a core factor in every company activity. Every action and decision is made with the sole purpose of meeting and exceeding customer expectations to build long-lasting and sustainable relationships.

HRDC Brings Practical Value to SAMLAND

SAMLAND recognizes that effective communication skills are crucial in making a good impression, building trust, and encouraging repeat business. The company strives to create an open communication environment where employees learn from and support each other. Participants in HRDC’s communication course not only actively absorbed knowledge but also fostered a dynamic learning atmosphere, promoting creativity and better connections in their work.

HRDC’s trainers provided students with not only professional knowledge but also practical experience through group discussions, games, and real-life situations. These lessons helped the participants gain a deep understanding of communication skills while providing opportunities to maximize their proactive learning and apply their knowledge to real-world work situations.

After the course, HRDC will continue to accompany SAMLAND to support the participants in applying the knowledge they have learned in the business environment, helping the company improve work efficiency and achieve exceptional success in the future.

(Some images of the course)

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