Customer experience measurement methods (Part 1)
The method of measuring customer experience depends on the characteristics, goals, and KPIs of the business. 1. Measuring customer experience through customer effort score (ces)…
Capacity development materials
7 mistakes that lead to internal training failure
Human resources are the core factor for maintaining and developing a business. Building a workforce with strong skills, experience, and a positive attitude dedicated to…
Leadership and the 10 Essential Competencies of Effective Leaders
In today’s rapidly changing and competitive world, leadership plays a crucial role in the success of individuals, organizations, and communities. An outstanding leader can inspire,…
Enhancing Customer Service – An Effective Competitive Factor in the New Era (Part 2)
3. Classification of Customer Services Based on the concept of customer service and the stages in the transaction process, customer service can be divided into…
Enhancing Customer Service – An Effective Competitive Factor in the New Era (Part 1)
1. Understanding Services “Customer service” is a term frequently mentioned in everyday life, but not everyone fully understands its core value and objectives. So, what…
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