1. Introduction to the “Listening and handling rejection skills” course
Listening and handling rejection are two essential skills in communication and relationship-building, particularly in situations that require persuasion, negotiation, or sales. Listening goes beyond hearing what the other person says; it involves the ability to understand, empathize, and respond appropriately. At the same time, handling rejection is the ability to face and react positively when encountering refusal, helping maintain good relationships and creating opportunities for future conversations.
Effective listening is not just about being silent while the other person speaks; it is the ability to fully absorb information, understand the needs and perspectives of others. Active listening requires the listener to focus completely on the speaker, show interest through body language, and respond with questions or empathy. When done properly, listening not only ensures accurate information but also fosters an open and respectful communication environment.
On the other hand, handling rejection is a vital skill that helps prevent disappointment or giving up when receiving negative feedback. A person who handles rejection well will not only see refusal as an opportunity for improvement but will also know how to maintain a positive relationship with others. Instead of taking rejection personally, they use it as an opportunity to learn and adjust their approach. This skill promotes patience, confidence, and the willingness to try again if necessary.
The “Listening and Handling Rejection Skills” course by HRDC is designed to help participants develop these fundamental yet crucial communication skills. Through practical exercises and real-life simulations, participants will learn how to actively listen, deeply understand the needs of others, and develop a positive approach to handling rejection. The course not only improves communication skills but also helps participants build strong relationships and maintain confidence in any situation.
2. Essential knowledge and skills that the “Listening and handling rejection skills” course provides include
3. Benefits gained after participating in the “Listening and handling rejection skills” course
- Improved Communication Skills: Build effective relationships in both professional and personal life.
- Effective Conflict Resolution: Handle difficult situations with tact and professionalism.
- Enhanced Persuasion Skills: Persuade others effectively without creating conflict.
- Increased Confidence: Face rejection calmly and confidently.
- Achieve Personal and Career Goals: Build positive relationships and achieve consensus.
4. Target audience for the “Listening and handling rejection skills” course
- Corporate Management & Leadership Levels
- Middle management team (functional directors, heads of departments, and team leaders in the organization).
- Individuals currently working in a corporate environment who wish to develop and enhance this critical skill.
